Question 1

Is the deposit refundable?

Accepted Answer

Yes, American National Movers offers refunds to customers who cancel no later than 72 hours of their scheduled move date.

Question 2

Are you a carrier or a broker?

Accepted Answer

American National Movers operates as a carrier and a broker. Smaller moves generally get dispatched to carrier agents. Larger shipments or dedicated trucks get handled directly with American National Movers. Either way, American National Movers does not hire day laborers or subcontractors. Each crew member is trained and background checked prior to servicing any load.

Question 3

How are costs calculated?

Accepted Answer

Your costs are calculated primarily based on the size and mileage of your shipment. In some cases the size of your move matters less and it's the mileage that's the main driving factor. In other cases if you have a short distance out of state move but a large load the volume matters more than the mileage.

Question 4

Are there hidden fees or surprise charges?

Accepted Answer

If your quote is not binding your estimate may or may not change. This is industry standard. To avoid this prioritize getting an accurate quote and giving an accurate inventory list. The more accurate your inventory the better because this greatly reduces the risk of volume based overages.

Question 5

How long does it take for delivery?

Accepted Answer

Delivery is based on mileage and your transportation method. Shared loads can take anywhere between 5-18 days which is industry standard. Dedicated trucks are much faster and are typically delivered within 2-4 days. For a more informed answer contact customer service at (800) 936-3086.

Question 6

What's included in the service?

Accepted Answer

Loading, unloading, disassembly, reassembly and furniture packing is included in the service. American National Movers also provides premium packing which includes packaging of linen, fragile items, and high end possessions.

Question 7

Do you offer storage?

Accepted Answer

American National Movers has storage facilities across the United States. As part of hiring this establishment they offer 30 days free storage. After your first free month you will be billed a monthly rate based on the size of your load ranging from $250-$500.

Question 8

Is American National Movers licensed and insured?

Accepted Answer

Yes, American National Movers is a licensed carrier and broker, authorized to perform interstate hauls and arrange for transportation of household goods.

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