Your Rights When You Move
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Interstate movers must follow federal rules set by FMCSA. Among other things, your mover must:
- Give you a written estimate.
- Give you the FMCSA booklet "Your Rights and Responsibilities When You Move" and information about its dispute settlement program.
- Give you an order for service and a bill of lading before loading.
- Offer liability options for loss or damage, and explain them.
- Have a process for handling claims.
If you have a problem with an interstate mover, you can file a complaint with FMCSA.