Should Your Moving Company Be BBB Accredited?
- American National Movers
- Apr 23
- 3 min read
Some long distance moving companies argue that being BBB accredited is unnecessary and not mandatory. However, movers listed on the BBB with an A rating and accreditation speak volumes about how they treat their customers and belongings. BBB-accredited moving companies are more likely to be legitimate and genuine businesses than those without one. This article will explain why:
Is it Bad If A Moving Company Is Not On The BBB?
A moving company not being on the Better Business Bureau can be a red flag. Reputable long distance movers are listed on the BBB with accreditation to give customers peace of mind, knowing they are dealing with a legitimate business.
Should A Moving Company Be BBB Accredited?
Becoming a BBB-approved, accredited long distance moving company is not mandatory, but a trustworthy business should consider it—a BBB accreditation signals to consumers that the company they are considering is reliable and can be trusted.
What Being A BBB Accredited Mover Stands For.
Being BBB accredited means a moving company is committed to customer satisfaction and will always make a good-faith effort to resolve any consumer complaints. To be accredited, a moving company affirms that it will abide by the standards mentioned below:
Trustworthy.
To be accredited with the Better Business Bureau, a moving company must have completed the license and insurance requirements, be free from government action, and not have any open complaints registered against their business.
Advertise In A Truthful Manner.
Long distance moving companies on the BBB with accreditation are asked to be truthful. They are asked not to promote unusually cheap rates, delivery windows, and other promises that can't be kept. The Better Business Bureau verifies the moving companies' websites and marketing practices to ensure they advertise genuinely and honestly.
Be Transparent.
Moving companies on the BBB, especially with an accreditation, are asked to be open and upfront with their refund policy, costs, and business address and to provide a direct and effective way to contact the business.
Honor Contract & Promises.
Better Business Bureau Accredited movers must honor their contracts and promises with customers. By choosing movers with accreditation, you can have peace of mind in knowing they will stay true to their word.
Be Responsive & Handle Complaints Promptly.
In the moving industry, many long distance movers avoid open complaints they have with their customers. However, movers on the BBB are asked to address disputes promptly and professionally and handle each complaint in good faith.
Embody Integrity.
Each moving company on the BBB is asked to act with integrity and to do what is reasonably expected. This includes providing a moving service, not engaging in bait-and-switch practices, and honoring their promises to customers.
Why Some Movers Skip BBB Accreditation
Here are some reasons why moving companies might avoid the Better Business Bureau:
Short-Term Mindset: Rogue brokers that "rebrand" yearly to dodge negative press won't bother applying.
Start-up Business: Small moving companies and newer brands avoid the BBB to dodge common complaints many new businesses get. That comes with the territory of being new and inexperienced.
Prior Complaints: A mover already registered on the BBB but with unresolved disputes can't get accredited until those complaints are closed—so they stay off-grid
Cost & Paperwork: Accreditation isn't free, and renewal requires annual documentation. Small start-ups sometimes skip it to save money.
Being Registered on The Better Business Bureau Matters.
BBB movers with accreditation value transparency, fair pricing, and customer satisfaction. While choosing a BBB moving company is not required, it is recommended that you better your chances of having a successful long distance relocation.
Related Post: A Rated BBB Long Distance Movers.
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