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Writer's pictureAmerican National Movers

Common Complaints People Have With Long Distance Movers

Hiring a moving company to assist you with an out of state move is the best way to move furniture long distances. But why do long distance moving companies have a bad reputation? Many movers get negative reviews because of delays, estimate increases, and damaged furniture. This post will discuss why this issue may arise and how to avoid these negative experiences.




Long Distance Movers Are Not Transparent About Their Estimate Process.

When a consumer asks a company for an estimate for an out of state move, movers do not explain how moving estimates work. As a result, consumers are blind-sighted to what appears as "hidden costs." This makes people feel scammed, and movers could avoid this negative experience by explaining how they calculate costs.


If you're moving to another state and want to hire long distance movers, here is how moving estimates work:




Cubic Feet or Weight

Long distance movers calculate costs by the weight or cubic feet of your household goods. However, if the company is not weighing or measuring your items, they can't promise that your estimate is accurate. Especially if quoted over the phone, your long distance moving costs will probably increase on move day. Sales reps often avoid sharing this information because they worry it might make you take your business elsewhere.


Rate Per Cubic Feet Or Pound

Before hiring movers, it would be best to be mindful of your estimated volume and rate. Long distance moving estimates increase for many reasons, primarily because someone underestimated your cubic feet or weight. When your volume is under-quoted, your movers will negotiate additional costs based on your agreed-upon rate. The rate you are being charged for your line haul is usually mentioned at the starting point of your contract.


Binding Versus Non-Binding Estimates

Your contract should clearly state whether your estimate is "binding" or "non-binding." As a consumer, you can choose between a binding not-to-exceed quote or a non-binding estimate. A binding, not-to-exceed quote provides a fixed price, whereas a non-binding estimate can be revised. If you have concerns about hidden fees, consider asking your moving company for a binding estimate. However, moving companies charge more for binding estimates because your price is guaranteed.


Low-Cost Long Distance Moving Scams

Some of the worst moving companies take advantage of the estimate loophole and double your costs on move day. When the consumer complains about this, the movers blame it on their inaccurate estimate. However, to protect people from this scam, the FMCSA has rules to regulate how much more a mover can increase your estimate. 


Long Distance Movers Are Not Transparent On Their Delivery Process.


Moving out of state and hiring movers to help is expensive, so many moving companies look for ways to keep costs down. Many long distance moving companies provide truck-sharing services to cater to the consumer's budget. Shared tuck moving is very common, especially for long distance moves. As a result, this can add several business days to your delivery window. Here is how shared load moving works:



18-Wheeler Trucks

To maximize company profits, moving companies often use 18-wheeler trucks for shared truck moving. This method lets them combine many household loads into one truck and is cost-effective for both the moving company and customers. Especially for those who are looking to save on long distance moving costs.


Alternative to Expensive Expedited Shipping

To deliver your household goods quickly, long distance moving companies need to provide a dedicated truck. Dedicated truck costs average $10,000 for a haul ranging from 1000-1300 miles. Many consumers moving out of state have a budget ranging from 3-6k, which makes combining shipments an affordable option.


10-14 Business Days Average Delivery Window

Since many long distance movers provide shared truck moving services, many out of state moves have an average delivery window ranging from 1-2 weeks. Consumers are not aware of the consolidated trucking moving process, complain, and harm the mover's reputation for not being transparent. Moving companies can avoid getting these negative reviews online by informing customers of their options and the pros and cons of shared load moving.


Sharing A Truck Is Optional, Not Mandatory

Reputable movers provide shared truck moving as an option. However, if you need faster delivery, you can request a dedicated truck. As mentioned previously, opting for an expedited shipment will result in higher costs. However, long distance moving companies like American National Movers offer affordable expedited options averaging $6,500 for a dedicated truck.


Unresolved Damage Claims Resulting in Bad Reviews.

The last most common complaint consumers have is damaged furniture after their belongings arrive. Unfortunately, no matter which mover you choose, damages may happen. However, the way the moving company handles the damage claim will be the end result of their reputation. It would also help if movers explained their insurance options so that they are aware of their options and risks:


60 Cents Per Pound

If you don't purchase full coverage, your moving company will provide basic valuation coverage, which compensates customers at a rate of 60 cents per pound per item damaged. This is included at no additional cost but offers minimal coverage. For example, if a 10-pound chair that costs $300 is damaged, the compensation would only be $6.00 under this coverage. Evidently, this is insufficient for items of high value or electronics that don't weigh much but are expensive to replace.


Full Insurance Coverage Option

For better protection, consider opting for full-value protection. This insurance is more costly but covers the actual value of your items. If your belongings are damaged or lost, the moving company can either repair them, replace them, or offer you a cash settlement for their current market value. This option is ideal for those moving valuable items or for anyone who wants the peace of mind that comes from knowing their belongings are fully protected during the move.



Conclusion: Even Good Long Distance Movers Get Negative Feedback.

Transporting furniture from state to state can lead to problems that may hurt your moving experience. Unfortunately, that's just how things are with shipping things far away. Even the better long distance moving companies may fall short of providing you with the best experience. However, if you are educated on the estimate, delivery, and insurance process, you have a better chance of having a successful relocation experience. 


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